When will the olive oil be shipping?
In the middle of October as soon as all of the delivery surveys are completed
Last updated: October 06, 2018 05:31
How long will the olive oil be good for?
Olive oil is best consumed as close to the production date as possible, but has a stable shelf life of three years.
Last updated: October 06, 2018 05:35
Why are the bottles being shipped in October instead of September?
In this case there was some extra logistical wait time/ red-tape for the two pallets being shipped to the USA. Luckily they have arrived and cleared customs with flying colors and your high-phenolic olive oil will soon be on your doorstep.
Last updated: October 06, 2018 05:35
How do I best use my high-phenolic olive oil?
Doctors recommend a tablespoon of high-phenolic olive oil consumption a day for maximum health benefits.
This can either be taken literally via a tablespoon or on one of your favorite dishes.
Our high-phenolic olive oil is ideal as finishing olive oil for dishes and salads, but we do not recommend cooking with it longer than one minute as the heat will destroy the health-giving components of the olive oil.
Last updated: October 06, 2018 05:39
Can I order more high-phenolic olive oil once my bottle are empty?
Yes. A major goal of this project has been to set up an international logistical network for directly delivering our high-phenolic olive oil to your doorstep.
This has been no easy task, but with FDA clearance, USDA Organic certification equivalence, and a forward distribution partner in the USA, we are now well placed for your high-phenolic olive oil arriving within one week of order whether you are in the USA or in Europe.
In the future, you can order replacement bottles on https://hvar-gourmet.myshopify.com. We look forward to your business and highly value you as a repeat supporter of our project for a health-oriented olive oil.
Last updated: October 06, 2018 05:44
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.